This is going to be a very short post. I know I say that a lot and then run on for several thousand words but that won't be happening today. I had a specific post in mind and I haven't been able to write it so this is the "what would have been" version.
It was going to be about the Wuthering Waves/Edgerunners collab that started this week. I'd been trying to pretend it wasn't happening so I wouldn't start fomoing at the mouth about it but yesterday I saw the trailer in my YouTube subs and couldn't resist. And it was excellent.
So, I watched that and I read a whole bunch of people saying how good it was, not just in the comment thread but in articles like this one and I thought, well, maybe I'll just check to see if you really have to be all up to date in the game to see the story. And it turns out you don't.
Kuro recommends you do it in sequence to get the most out of it but they also realize a lot of people might be coming back just for the Edgerunners content because that's one of the main reasons companies do collabs like this in the first place. With that in mind, they've made it a standalone episode you can access immediately or as part of the storyline, as you prefer.
I haven't played Wuthering Waves for a while. A good while. Last September in fact. I didn't stop because I got bored or lost interest. I stopped because it got to be too intense and I found myself taking it too seriously, which is very much not what I want from my gaming. I did plan on watching the story content on YouTube instead, since it felt like I was watching a movie every time I played, but in the event I just drifted out of thinking about it at all. Until now.
The next thing was to check if I had the game installed on this PC. I didn't think I did because I bought it after i stopped playing but as it happens I moved the relevant SDD across and although I removed a few things, Wuthering Waves wasn't one of them.
Great! No need to download the whole thing again, then. I can just patch it up. Yeah... nope. I had to download a new launcher from the website because the old one no longer worked and the new launcher insisted on downloading the entire game, all 100+GB of it before it installed it in the same directory. It took a couple of hours and by the end I had a fresh 108GB client, up about 20GB from where it had been.
That took me past the time I had available to play the thing so I left it for this morning. After breakfast I opened the launcher and hit Play and the damn thing downloaded another massive update. The client now weighs in at an enormous 133GB!
Phew! Still, at least I can finally play the game, right? Ahahahahaha! No!
I can't play Wuthering Waves because I do not have my account details any more. In the quarter of a century I've been playing online games this has barely ever happened to me. I almost always keep a note of my account details for everything - games, services, forums, you name it. And if I don't, I can always at the very least work out what email address I used and recover them.
Not for this one. I almost certainly used the extremely tempting and convenient "Sign in with Google" option. I use it a lot because I'm lazy. It's a bad idea and I know it's a bad idea but I do it anyway because what could go wrong?
Apparently what could go wrong is I could not be able to figure out which google account I used. I have a lot. At least a dozen I use regularly and probably as many more that I've made and then forgotten about. There are only about five or six I regularly use for something like this, though, so again, how hard could it be just to go through them all and find the right one by trial and error?
Harder than I expected. In fact, impossible.
I tried the obvious two or three and they weren't right. Then I had the clever idea of checking my email to see which one had been sending me the press releases. I have all my in-use email addresses set to forward to one central address so I don't have to keep logging in to all of them.
It was then that it occurred to me that I don't seem to get any emails from Kuro about Wuthering Waves. None at all. I did a search and I never have. Not a single one, ever. Which is very weird. Surely they send them? They'd be the only gaming company ever if they didn't.
Just in case the mail was going to an address I hadn't set to forward, I went through the laborious process of logging them all in. None of them had ever heard from Kuro. While I was at it, I even checked some of the more obscure addresses I haven't used in years. It was a useful hour in that at least I've reset the timers on those so Google won't delete them for a bit longer but it didn't get me any further.
I went through my Little Black Book of Logins page by page. Nothing. It seems I never wrote down anything about Wuthering Waves at all. I don't keep as many handwritten notes about this sort of thing as I once did but I do usually at least make a note of which email address I've used for a new game. Not this time.
Even if I don't keep a note of it, Google must or how would it work? I googled that and found out how to check what apps you've given permissions to, which is a handy piece of information to have. Then I checked all of them and none of them showed "Wuthering Waves" or "Kuro" in the list.
By this point I was pretty much stumped. I tried checking my laptop, where I once tried to play the game and found it wouldn't run, and my old PC, which meant connecting everything back up, which was a pain. No joy with either of them. And that was the last, worst idea I had.
Reading around the web, it seems there are some quirks with Kuro's login process that mean accounts set up by typing in an email address are registered independently of the same email address selected through "Play with Google" but either way you'd think there'd be a stream of promotions going to that address, which as far as I can see there never has been.
There's also an issue where your account is specific to the Region where you chose to play. If you pick the wrong one on login, the game acts as if you never played before. I tried Europe and America, the only two I'd ever have chosen. Nothing on either.
I do have a blog though. I know I would never have mentioned a specific email address in a post because I am not completely irresponsible but I do sometimes mention other useful details. So I checked my First Impressions and came up with this potentially telling piece of information: "Downloading and installing the game (It's something like an 18GB footprint.) took just a couple of clicks.... There was no time wasted registering an account. It accepts a Google login, which it doesn't even bother to confirm with an email to the Gmail address you give it."
Hmm. First, it's grown like Topsy, hasn't it? Second, it never sent a confirmation email. Now that is odd because, while I was trying to get in this morning, I used Google to start a new account and that did send me a confirmation, although it didn't ask for any response. Not that it helps at all but it's a data point.
I'm in on that account now and I see there's an option to "Link Email". Maybe I never took it on the real account. That would explain why I never got any emails.
Anyway, I've tried everything and every account I can think of and nothing works so the only other option is to contact Kuro Customer Service and see if they can restore access. Thanks to screenshots, I do have the name of my character and the User Id but I never spent any money in the cash shop so I don't have that crucial piece of evidence, without which I'm not sure they'll be all that interested.
I could start over from the beginning. As one person advising someone else with a similar issue helpfully pointed out, if you skip all the dialog it wouldn't take long. Or I could go back to Plan A and watch it all on YouTube.
That sounds like the better option. I'm not convinced pressing the buttons adds anything much to the experience.
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